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Basic pay is received by all and is the main component of an individual's salary. The other pays, often referred to as special and incentive pays, are for specific qualifications or events. For example, there are special pays for aviators and parachutists; special pays are also paid for dangerous or hardship duties. Allowances are moneys provided for specific needs, such as food or housing. Monetary allowances are provided when the government does not provide for that specific need. For example, the quantity of government housing is not sufficient to house all military members and their families. Those who live in government housing do not receive full housing allowances. Those who do not live in government housing receive allowances to assist them in obtaining commercial housing. A majority of the force receives both of these allowances and, in many cases, these allowances comprise a significant portion of the member's total pay. Active Duty Experienced Significant Pay Problems' which was released on. November 17, 2003. This text file was formatted by the U.S. General Accounting Office Accessibility features, such as text We welcome your feedback. Please E-mail This is a work of the U.S. government and is not subject to copyright It may be reproduced and distributed Because this work Report to the Chairman, Subcommittee on National Security, Emerging. Threats, and International Relations, Committee on Government Reform. House of Representatives. November 2003:Significant Pay Problems. GAO Highlights. Highlights of GAO-04-89, a report to the Chairman, Subcommittee on. National Security, Emerging Threats, and International Relations. Committee on Government Reform, House of Representatives. Why GAO Did This Study. In light of the recent mobilizations associated with the war on GAO?s audit used a case study What GAO Found.http://beprofitable.ca/cmsimages/kingtel-28-min-digital-answerer-manual.xml
The existing processes and controls used to provide pay and allowances Weaknesses in these processes and controls resulted in over- and The end result of these pay problems is to severely constrain DOD?s For example, many soldiers and The pay process, involving potentially hundreds of DOD, Army, and Army. Guard organizations and thousands of personnel, was not well With respect to human capital, we found weaknesses including (1) Guard soldiers, including (1) non-integrated systems, (2) limitations What GAO Recommends. GAO makes a series of recommendations directed at immediate actions In addition, GAO recommends action, DOD concurred with GAO?s recommendations and described actions To view the full product, including the scope and methodology, click Contents. Letter. Results in Brief. Background. Case Studies Illustrate Significant Pay Problems. Significant Weaknesses in Processes over Mobilized Army Guard Pay. Human Capital Issues Affect Ability to Pay Mobilized Army Guard. Soldiers Promptly and Accurately. Systems Problems Hamper Prompt and Accurate Army Guard Pay. Army Guard Active Duty Pay Problems Continue with Current Deployments Conclusions. Recommendations for Executive Action. Agency Comments and our Evaluation. Appendixes. Appendix I: Colorado Army National Guard B Company, 5TH Battalion, 19TH. Special Forces. Mobilization Pay Problems. Deployment Pay Problems. Pay Problems Associated with Demobilization and Release from Active. Duty. Appendix II: Virginia Army National Guard B Company, 3RD Battalion, Mobilization Pay Problems. Appendix III: C Company, 2ND Battalion, 19TH Special Forces Group, West. Virginia. Demobilization and Release from Active Duty Pay Problems. Appendix IV: Mississippi 114th Military Police Company. Appendix V: Maryland 200th Military Police Company. Appendix VI: California 49th Military Police Headquarters and. Headquarters Detachment. Appendix VII: Scope and Methodology. Appendix VIII: Comments from the Department of Defense.http://xn--80ag1a2a.xn--p1ai/files/kingston-hot-tub-manual.xml
Appendix IX: GAO Contacts and Staff Acknowledgments. GAO Contacts. Acknowledgments. Tables. Table 1: Basic Pays and Allowances Associated with Case Study Units. Table 2: Pay Problems at Six Case Study Units. Table 3: Summary of Identified Pay Problems by Phase. Table 4: Identified Mobilization Pay Problems. Table 5: Identified Deployment Pay Problems. Table 6: Identified Demobilization Pay Problems. Table 7: Timetable of Colorado B Company's Unresolved Pay-Related Debts. Table 8: Summary of Identified Pay Problems by Phase. Table 9: Identified Mobilization Pay Problems. Table 10: Identified Deployment Pay Problems. Table 11: Identified Demobilization Pay Problems. Table 12: Summary of Identified Pay Problems by Phase. Table 13: Identified Mobilization Pay Problems. Table 14: Identified Deployment Pay Problems. Table 15: Identified Pay Demobilization Problems. Table 16: Summary of Identified Pay Problems by Phase. Table 17: Identified Mobilization Pay Problems. Table 18: Identified Deployment Pay Problems. Table 19: Identified Demobilization Pay Problems. Table 20: Summary of Identified Pay Problems by Phase. Table 21: Identified Mobilization Pay Problems. Table 22: Identified Deployment Pay Problems. Table 23: Identified Demobilization Pay Problems. Table 24: Summary of Identified Pay Problems by Phase. Table 25: Identified Mobilization Pay Problems. Table 26: Identified Deployment Pay Problems. Figures. Figure 1: Three Key Phases for Active Duty Pays to Army Guard Soldiers. Figure 2: Units and Deployment Locations. Figure 3: Initial Mobilization Phase Process. Figure 4: Deployed Phase Process. Figure 5: Demobilization Phase Process. Figure 6: Overview of Army Guard Pay and Personnel Systems. Figure 7: Sample Army Guard Leave and Earnings Statement. Figure 8: Sample Leave and Earnings Statement with Large Debt Balance. Figure 9: Timeline Showing Key Actions Associated with Colorado National. Guard Special Forces Unit's Mobilization.
Figure 10: Timeline Showing Key Actions Associated with Virginia Army. National Guard Special Forces Unit's Mobilization. Figure 11: Itinerary of Two B Company Soldiers' Efforts to Start. Location-Based Pays for the Unit. Figure 12: Timeline Showing Key Actions Associated with West Virginia. Figure 13: Timeline Showing Key Actions Associated with the Mississippi. Army National Guard Military Police Unit's Mobilization. Figure 14: Timeline Showing Key Actions Associated with the Maryland. National Guard Military Police Unit's Mobilization. Figure 15: Timeline Showing Key Actions Associated with the California. November 13, 2003. The Honorable Christopher Shays. Chairman, Subcommittee on National Security, Emerging Threats, and. International Relations. Committee on Government Reform. Dear Mr. Chairman. In response to the September 11, 2001, terrorist attacks, the Army. National Guard (Army Guard) mobilized and deployed soldiers in support When mobilized for up Iraq.Shield and Desert Storm. A significant factor contributing to the Army's active duty payroll system. Because many of the current Given the critical In light of the recent mobilizations and growing importance of the Army. Guard in fighting the war on terrorism and providing domestic security, Because our preliminary assessment determined that current operations Operations Noble Eagle and Enduring Freedom during the period from. October 2001 through March 2003. (See apps. I-VI for detailed summaries We performed our work from November 2002 through September 2003 in Further details on our scope and methodology are included in appendix. VII. We requested comments on a draft of this report from the Secretary We received written comments from the Under.
Secretary of Defense (Comptroller), which are reprinted in appendix The existing processes and controls used to provide basic and special Weaknesses in the current processes and controls resulted in a Department of Defense's (DOD) ability to provide a most basic service Soldiers and their families One of the primary causes for these pay problems is rooted in the Army Guard pay process Further, we Operation Desert Storm. As a result, we found numerous errors in key For example, procedures relating to amending active duty orders were Instead, the system recorded These 34 soldiers received notice Guard unit stationed in Uzbekistan had to make a time-consuming trip to. Kuwait and back in order to personally deliver pay information from his With respect to human capital at our case study units, we found A sufficient number of well-During our work at A related human capital issue--customer support for active duty pay Guard soldiers should be provided for questions or problems with their Subsequently, He was told that it Several systems issues were also a significant factor impeding accurate Joint Military Pay System-Reserve Component (DJMS-RC)--was originally Guard personnel now being paid from DJMS-RC for extended periods of As a result, it was often difficult to ensure Finally, our limited review of pays to one more recently activated Army. Guard military police unit deployed to Iraq in April 2003 to provide Of the 152 soldiers mobilized in this We found that these We are making a series of recommendations to address the Army Guard In its comments on a draft of this report, DOD Background. The Army Guard is the oldest component of any of the uniformed Guam, the Virgin Islands, and Puerto Rico. There are about 2,300 Army. Guard units within these locations and over 350,000 Army Guard members. During peacetime, Army Guard units report to the adjutant generals of Columbia, to the Commanding General.
Each adjutant general reports to At the state level, the governors have the ability, under the. Constitution of the United States, to call up members of the Army Guard The Army Guard's state mission Army Guard units battle In times of civil unrest, During national emergencies, however, the President has the authority Nonfederalized. Army Guard members' pay and allowances are paid with state funds while Typically, Army Guard members enlist for 8 years and are entitled to a Army Guard members are required to attend one drill weekend each month After Basic. Training, soldiers go to their Advanced Individual Training, which Army Guard. This training can usually be scheduled to accommodate The Army Guard has armories and The Army Guard is a partner with the active Army and the Army Reserves The National Guard Bureau NGB is a joint bureau In this capacity, NGB helps the Army Guard and the Air Guard procure NGB also acts as a liaison between the. Departments of the Army and Air Force and the states.On September 14, 2001, the President declared a national emergency as a Pentagon and the continuing and immediate threat of further attacks on Approximately 93,000 Army Guard soldiers were activated as of March The active duty federal missions established in response to the. September 2001 national emergency were categorized into two operations. Operation Enduring Freedom and Operation Noble Eagle. In general, For example, Army. Guard soldiers participated in direct combat in Afghanistan under. Operation Enduring Freedom. U.S. homeland security missions, such as The Army Guard also supported federal While on active duty, all Army Guard soldiers earn various statutorily The types of pay and allowances Army. Guard soldiers are eligible to receive vary depending upon rank and Army Guard soldiers mobilized to active duty may be entitled to receive Table 1: Basic Pays and Allowances Associated with Case Study Units.
Pays: Basic pay; Description: Salary; Dollar amount: Varies depending Pays: Hazardous duty pay - jump pay; Description: Pay for parachute. Pays: Hazardous duty pay - jump pay - high altitude low opening pay. Description: Pay for parachute jumping at high altitude without use of. Pays: Special duty assignment pay; Description: Pay to enlisted Pays: Foreign language proficiency pay; Description: Pay for Pays: Diving duty pay; Description: Pay for diving duty or the Pays: Hardship duty location pay for designated areas; Description: Pay. Pays: Hardship duty location pay for certain places (phase out began on. January 1, 2002); Description: Pay to enlisted soldiers when assigned Allowances: Cost of living allowance in the continental United States. Description: Meant to provide compensation for variations in costs Varies depending on location, rank, years of service, and whether Allowances: Basic allowance for subsistence; Description: Meant to Allowances: Family separation allowance I; Description: Meant to Source: GAO analysis. In addition, Army Guard soldiers may be eligible for tax advantages That is, mobilized. Army Guard soldiers assigned to or working in a combat zone are As shown in figure 1, there are three key phases associated with Guard soldiers: (1) initial mobilization (primarily through the Soldier. Readiness Processing), (2) deployment, which includes carrying out Figure 1: Three Key Phases for Active Duty Pays to Army Guard Soldiers. Army Guard units and state-level command support components, as well as Army Guard soldiers through the three key phases of their mobilization. System (AFCOS). Personnel Reporting System (SIDPERS);Initial Mobilization Phase. During the initial mobilization, units receive an alert order and begin The financial portion of the SRP is conducted by one of the 54 United.
States Property and Fiscal Offices (USPFO) to verify the accuracy of If documentation, such as birth certificates for dependents or The unit commander is responsible When the unit receives a mobilization order, USPFO pay technicians are Army Guard pay technicians use JUSTIS to access and record data in. DJMS-RC. By entering the soldier's Social Security number and After soldiers complete their initial SRP and receive individual At the mobilization station, mobilized Army Guard personnel undergo a SRP, including making necessary reviews to ensure that each soldier's The mobilization station DJMS-RC will generate certain pays and allowances automatically for However, human intervention For example, a change in dependent status, such as marriage or divorce, All pays and Pay Account (MMPA)--the central pay record repository in DJMS-RC for Deployed Phase. While deployed on active duty, there are several Army Guard (USPFO), Guard personnel. The active Army servicing finance office, which may be Pay technicians start hostile fire pay Thereafter, hostile fire pay is automatically generated each pay The servicing finance office for the deployed Active Army RC. Under certain conditions, either active Army pay servicing offices Demobilization Phase. Upon completion of an active duty tour, soldiers normally return to the Demobilization The demobilization station pay technicians are to use these documents At this time, If the demobilization station did USPFO has this responsibility. Military Pay Systems Environment. In 1995, the Army decided to process pays to mobilized Army Guard Operations), this decision was made as an interim measure (pending the DJMS-RC is a large, complex, and National Guard and Army and Air Force Reserve personnel. DFAS has All pay-related transactions that Personnel data contained in the MMPA are generated from SIDPERS--a DFAS Denver is responsible for designing, developing, and maintaining DFAS-Indianapolis serves as a.
DJMS-RC to ensure that all transactions are received and processed in. DJMS-RC. Users can sign on to DJMS-RC directly through online JUSTIS is the pay input subsystem used by the 54 state-level Army Guard Database management This subsystem processes National Guard soldiers. JUSTIS receives certain pay-affecting JUSTIS receives a limited amount of mobilization order data directly However, additional data needed to create pay DMO is the pay input subsystem used by active Army finance offices and This pay input Case Studies Illustrate Significant Pay Problems. We found significant pay problems at the six Army Guard units we Special forces units. Military police units. Detachment. In addition, we conducted a limited review of the pay experiences of a As shown in figure 2, these units were deployed Operations Noble Eagle and Enduring Freedom. These units were deployed to help perform a variety of critical mission For the six units we audited, we found significant pay problems These problems consisted In addition, for one unit, these pay. Overall, we found that 450 of the 481 soldiers from our case study Table 2: Pay Problems at Six Case Study Units. Army Guard unit: Colorado Special Forces; Soldiers with pay problems. Mobilization: 56 of 62; Soldiers with pay problems: Deployment: 61 of Army Guard unit: Virginia Special Forces; Soldiers with pay problems. Mobilization: 31 of 65; Soldiers with pay problems: Deployment: 63 of Army Guard unit: West Virginia Special Forces; Soldiers with pay Deployment: 84 of 94; Soldiers with pay problems: Demobilization: 66 of Deployment: 41 of 51; Soldiers with pay problems: Demobilization: 0 of Mobilization: 75 of 90; Soldiers with pay problems: Deployment: 64 of Army Guard unit: Mississippi Military Police; Soldiers with pay Deployment: 93 of 119; Soldiers with pay problems: Demobilization: 90 Source: GAO analysis.
Due to the lack of supporting documents at the state, unit, and Some of the pay problems we Though we first June 2003, the largely erroneous total debt for these soldiers of about In some cases, the problems we identified may have distracted these Appendixes I-VI provide details of Significant Weaknesses in Processes over Mobilized Army Guard Pay. Procedural requirements, particularly in light of the potentially Army Guard, active Army, and DFAS, for taking the required actions. Further, we found instances in which existing guidance was out of date-Operation Desert Storm. These complex, cumbersome processes, which were We found that a substantial Complex, Cumbersome, and Evolving Processes. Overall, as shown in figures 3, 4 and 5, we found that an extensive, Army Guard soldiers for their active duty service. While figures 3, 4 and 5 provide an overview of the process, Specifically, thousands of Army Guard (individual units and state-level Several of these organizations with key roles in payroll payments to Guard, have issued their own implementing regulations, policies, and Existing written policies and As discussed in the following sections, these extensive and evolving Procedural Requirements Not Clear. We found instances in which unclear procedural requirements for For example, we found Amending active duty orders. A significant problem we found at the case We found instances at two of our case These errors resulted in establishing virtually all prior pays made A major contributor to the pay At the Colorado Special Forces Earnings Statements that they owed the government an average of Specifically, we were told new warning messages The new warnings will advise Required time frames for processing pay transactions. Written Army pay office of proper documentation and processing the related pay While some of the locations we These lengthy processing Required monthly reconciliations of pay and personnel data.
The case Available documentation Because, as discussed later in this report, the To be effective, the 54 state-level Army Guard commands must Because of the lack of clarity in However, at the six case study locations we However, documentation was not always Our findings are similar to those in reports from Army Guard Several of the instances we identified in which soldiers received pay Although records were not available to confirm that these overpayments As discussed later, at another case study unit, a mobilized soldier was But, the soldier continuied to receive active According to pay records, the soldier's pay In addition, while as discussed previously, we found a number of Specifically, However, it is also important to note Soldiers returning from deployments earlier than their units. For four DFAS-Indianapolis guidance provides only Data input and eligibility requirements for housing and family Our audit work at two of our case study Organizational Responsibilities Not Clear. We also found that existing policies and procedures were unclear with Confusion centered DFAS Indianapolis mobilization procedures authorize the Army Guard's. USPFOs and the active Army's mobilization station and in-theater As shown in the following illustration, at another case study location While guidance that permits both Army Guard and active Army military For example, at another of our case However, officials at those active Army Army Guard soldiers. We also found procedures were not clear on how to ensure timely That is, with medical extension status, At the Virginia 20TH Special Forces, B Company, 3RD Battalion, we found Although these All four soldiers No one knew who to contact or what We found several instances in which existing DOD and Army regulations Some existing guidance Shield and Desert Storm in 1991.
While we were able to associate pay Further, having out-of-date requirements in current regulations may For example, the National Defense Authorization Act for Fiscal Year Allowances Policy and Procedures - Active Component) still refers to Further, current DFAS and Army mobilization procedural guidance directs Effective December 2001, DOD However, DFAS guidance dated December 19, 2002, At one of our case In addition, Army Regulation 37-104-4, dated September 1994, which was Army Guard soldiers are to be paid through the active Army pay system-Desert Shield and Desert Storm, was changed in 1995. Specifically, in Maintaining such outdated USPFO and active Army finance personnel regarding required actions, Human Capital Issues Affect Ability to Pay Mobilized Army Guard. With respect to human capital, we found weaknesses, including (1) A sufficient GAO's Standards for Internal Control in the Federal Government states Specifically, Insufficient Numbers of Military Pay Processing Personnel. Our audit identified concerns with the numbers of knowledgeable As discussed previously, These USPFOs are Our audit work identified concerns with the human capital resources Specifically, we NGB provides annual authorization for the overall staffing levels for During our audit period, two of the six Officials at several of the six case study units also stated that For example, a USPFO official told us that Although the Army and DFAS have established an agreement that in part Specifically, a November 2002 memorandum of understanding between the. Army and DFAS states that the active Army has primary responsibility to However, this Lacking sufficient numbers of personnel undermines the ability of the. USPFO pay functions to carry out established control procedures.
For Such independent However, a USPFO official told us that because of the limited number of The Chief of Payroll at one of our case study locations told us that We were also told that two of our other Guard soldiers during initial mobilizations. Military pay personnel Training on Pay Entitlement and Processing Requirements Critical. In addition to concerns about the numbers of personnel onboard at the. USPFO military pay offices involved in processing pay transactions for There are no DOD or. Army requirements for military pay personnel to receive training on pay Guard soldiers or for monitoring the extent to which personnel have Such training is critical given that military pay personnel must be We also found that such training is During our work at the case study units, we identified numerous Correcting these erroneous transactions As discussed previously, we also found As a result, we identified cases in Personnel at active Army finance offices told us that while they are An Army finance office official told us that While the Army Guard offers training for their military pay Guard pay personnel training. At several of the case study locations we Services Center in Indianapolis or to other military pay technicians at Beginning in fiscal year 2002, the Army Guard began offering training In addition, available Only two of the six case study locations we audited tracked the extent We were told Throughout our case studies, we Instead, she Indianapolis. She estimated that she was not fully comfortable with all In addition, unit commanders have significant responsibilities for Army Forces Command Regulation 500-3-3, Reserve Component Unit. Commander's Handbook (July 15, 1999) requires unit commanders to (1) However, we saw The lack of unit commander training on the importance of these For example, at our Virginia case study location, Such errors Customer Service Concerns.
Through data collected directly from selected soldiers and work at our Guard soldiers should be provided concerning questions or problems with However, we identified several sources that Guard. While soldiers had multiple sources from which they could obtain We found that not This information is critical for enabling In addition, as discussed later in this Consistent with the confusion we found among Army Guard and active Army Many of the Data collected from Army Guard units mobilized to active duty indicated Only two knowledgeable military pay He characterized Personnel we talked with at the Colorado special forces unit we audited For example, the The finance office Army Guard unit. However, when he contacted the West Virginia USPFO for Systems Problems Hamper Prompt and Accurate Army Guard Pay. Several systems issues were significant factors impeding accurate and DOD has a significant system enhancement project under way to improve Our findings related to weaknesses in the systems environment were Specifically, DOD's report acknowledged that Further, the Figure 6 provides an overview of the five systems currently involved in Figure 6: Overview of Army Guard Pay and Personnel Systems. Lack of Integrated Systems. The five key DOD systems involved in authorizing, entering, processing, We found that an existing interface could be used to help alert Specifically, Army Guard state However, this personnel-to-pay interface (1) For example, JUSTIS. USPFO pay personnel are not aware that a pay-related In our case studies, we found instances in which mobilization order RC for several months after the personnel action or were entered DJMS-RC.
We also found instances in which personnel pay-affecting Consequently, these soldiers Currently, certain personnel and order information entered and stored However, currently, manual entry of data For example, at one of When we brought this to the attention of NGB officials, they stated NGB officials stated USPFOs that would allow the start and stop dates to be automatically Because this software change was In any case, while this proposed programming Pay System Has Limited Active Duty Pay Processing Capabilities:We observed a number of For example, for the special forces units we audited, our analysis To compensate for this system constraint, DFAS In addition, because of limited DJMS-RC processing capabilities, the. Army Guard USPFO and in-theatre active Army area servicing finance DJMS-RC was originally Guard personnel now being paid from DJMS-RC for extended periods of Many of these For example, each month USPFO pay personnel are responsible for However, because pay transactions must be For example, we found At one of the case study units, we found USPFO pay personnel had a Specifically, JUSTIS as a mechanism to alert them that soldiers were eligible to Although this does Further, these month-to-month pays and allowances were not separately In contrast, at four of our six case study units, we found that a This occurred because For example, the military finance office in. Kuwait, which was responsible for paying Virginia 20TH Special Forces Afghanistan.In many cases these other credit As a result, we found indications that. Army Guard soldiers had difficulty using the leave and earnings Without such basic customer service, the soldiers cannot readily verify As shown in the example leave and earnings statement extract included Figure 7: Sample Army Guard Leave and Earnings Statement. System Edits Do Not Prevent Large Payments or Debts.